Returned products that do not meet these conditions may be subject to a restocking fees and/or missing item or damaged product fees. We will issue a "Return Exchange Authorization" (REA) for your next action when we have completed the investigation.Ĭustomer must retain all items in its original carton or unmarked packaging with all parts present and packed exactly by the manufacturer with no damages to the outer package and all other non-defective parts it the original box. Please do not ship your item back before we investigate your complaint. We will attend to you as soon as possible. If there is a request for "Return for exchange", you shall email or login into “My Account” > “Messages” and submit to us.Customer shall indicate the reason for complaint along with Order Number, and Upload a Photo of complaint item. We inspect your orders prior to dispatch. If the items you have ordered are defective or incorrect in any way, please contact us within the warranty period and we will replace defective items with an item of equal or greater functionality within the warranty period.
To provide confidence to our customer for the service we provide, we are offering 14-days of warranty to all sales. We are committed to provide superior service to our customers.
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